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Is alert triage purely automated — or does a human SOC analyst add insight?","path":"/entities/pondurance-q109580281#company-answer-content-native-digital-agencies-81f3174a32cc3384-a-6e2a9185669ba2ff0565"},{"question":"2. What happens when a threat is detected in your environment — and how fast?","path":"/entities/pondurance-q109580281#company-answer-content-native-digital-agencies-81f3174a32cc3384-a-12d427e09f4889eea951"},{"question":"3. Will you have direct access to dedicated U.S.-based SOC analysts?","path":"/entities/pondurance-q109580281#company-answer-content-native-digital-agencies-81f3174a32cc3384-a-08e334efa31244a32030"},{"question":"How do we get 24/7 coverage from your managed detection and response services?","path":"/entities/pondurance-q109580281#company-answer-content-native-digital-agencies-81f3174a32cc3384-a-be027693e10faa8905d9"}],"facts":[{"id":"content-native-digital-agencies-81f3174a32cc3384-a-6e2a9185669ba2ff0565","label":"1. 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While a “concierge” model sounds nice, it's really just a way to reduce the number of certified analysts and reduce the ratio of SOC analysts to customer accounts.”","path":"/entities/pondurance-q109580281#company-fact-content-native-digital-agencies-81f3174a32cc3384-a-08e334efa31244a32030","questionPaths":["/entities/pondurance-q109580281#company-answer-content-native-digital-agencies-81f3174a32cc3384-a-08e334efa31244a32030"]},{"id":"content-native-digital-agencies-81f3174a32cc3384-a-be027693e10faa8905d9","label":"How do we get 24/7 coverage from your managed detection and response services?","value":"“Pondurance’s security analysts are U.S. citizens based in the U.S. We work in shifts to operate 24/7.”","path":"/entities/pondurance-q109580281#company-fact-content-native-digital-agencies-81f3174a32cc3384-a-be027693e10faa8905d9","questionPaths":["/entities/pondurance-q109580281#company-answer-content-native-digital-agencies-81f3174a32cc3384-a-be027693e10faa8905d9"]}]},"selected":{"language":"en","title":"Pondurance","description":"Cybersecurity monitoring and consulting company based in Indianapolis, Indiana.","path":"/entities/pondurance-q109580281","canonicalUrl":"https://readyscan.ai/entities/pondurance-q109580281","machineUrl":"https://readyscan.ai/discovery/entities/pondurance-q109580281.json","modifiedOn":"2026-10-23"}}],"versionId":"fnv1a64:17208e2c479b2945"}