ASC Technologies AG
ASC Technologies AG is a software company providing solutions for recording, archiving and analysis of communications for compliance and quality management purposes.
What is call recording software for business?
“Call recording software enables businesses to record and store all internal and external communications. This includes inbound and outbound phone calls, meetings, voice, video, shared screens, and chat from your phone system or UC platform.”
在公司資料中查看How does call recording software work?
“Call recording software records data from phone calls and other media (meetings, video, shared screens, chats) and stores the recordings either in the cloud, local (on-premise) or hybrid. Once recorded, these files are securely stored and protected against unauthorized access by high security measures such as double data encryption.”
在公司資料中查看Why do businesses need call recording software?
“Businesses and public safety organizations use call recording software to ensure compliance with legal and regulatory requirements, improve customer service, and respond quickly to emergencies. This ensures that organizations document all relevant customer interactions, which can be used to enhance overall performance and efficiency.”
在公司資料中查看Is call recording legal?
“The laws on call recording vary from country to country. If calls are recorded, e.g. to improve service quality, the parties must be informed that the call is being recorded and must consent to the recording.”
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