ASC Technologies AG is a software company providing solutions for recording, archiving and analysis of communications for compliance and quality management purposes.
“Call recording software enables businesses to record and store all internal and external communications. This includes inbound and outbound phone calls, meetings, voice, video, shared screens, and chat from your phone system or UC platform.”
“Call recording software records data from phone calls and other media (meetings, video, shared screens, chats) and stores the recordings either in the cloud, local (on-premise) or hybrid. Once recorded, these files are securely stored and protected against unauthorized access by high security measures such as double data encryption.”
“Businesses and public safety organizations use call recording software to ensure compliance with legal and regulatory requirements, improve customer service, and respond quickly to emergencies. This ensures that organizations document all relevant customer interactions, which can be used to enhance overall performance and efficiency.”
“The laws on call recording vary from country to country. If calls are recorded, e.g. to improve service quality, the parties must be informed that the call is being recorded and must consent to the recording.”
“Recording customer conversations is crucial to comply with legal regulations, improve service quality, and gain valuable insights into the customer relationship. It helps companies minimize risks, increase customer satisfaction, and make informed business decisions.”
“With ASC's solutions, omni-channel recording is possible. This means you can record and analyze a variety of communication channels, including phone calls, Teams meetings, Webex meetings, or Zoom meetings.”
“Yes, ASC's solutions are highly flexible and can be seamlessly integrated into your existing IT infrastructure. We offer integration options for all important telephony providers.”
“Our solutions offer comprehensive security measures to ensure that all recorded data is protected. This includes double encryption, access controls, and regular security checks. More about secure data storage.”
“Yes, ASC is ISO 27001 certified. This certification confirms that ASC has implemented a robust information security management system (ISMS) that meets international standards.”
“Compliance software is a tool that helps companies meet legal and regulatory requirements. It assists in monitoring, recording, and analyzing communication data to ensure all relevant regulations can be followed. This is crucial for avoiding legal consequences, detecting fraud, and strengthening customer trust. Learn More About Compliance Recording.”
“Our software enables the lawful recording and analysis of communications to allow compliance with regulations such as MiFID II, GDPR, and FinVermV. This helps banks detect fraud, minimize risks, and meet all legal requirements. More about Compliance for Finance.”
“The compliance software provides contact centers with the ability to ensure that all customer interactions are recorded and analyzed in a legally compliant manner. The software allows the creation of policies, defining when calls and meetings should be automatically recorded.”
“Compliance software is essential for public safety as it ensures the lawful recording and analysis of communication data. This includes the multimedia capture of voice, radio, text, and video in such way that legal requirements can be met and relevant information can be accessed in emergencies.”
Download this profile and inspect its supporting evidence.