“Onboarding is tailored to your team’s goals, not a one-size-fits-all setup. You’ll get hands-on implementation and support followed by a dedicated Customer Success Manager to help with any questions you have along the way. Additionally, we have on-demand training and resources for whenever you want to build your skills.”
“No, you don’t need to update tagging and tracking as your site or app changes. Contentsquare’s Smart Capture automatically records every user interaction so you don’t need to manually code and maintain tags.”
“Contentsquare uses role-based access control with 3 access levels: Viewer, Analyst, or Expert. Only an Admin or Expert can change a user’s access level.”
“Yes, Contentsquare supports multiple sites, apps, and brands in one account. Each site or brand can live as its own project, with its own data and settings, while user roles are managed separately at the account and project level.”
“It's free, with no end date and no credit card. You get 200k sessions a month, unlimited heatmaps, session replay, funnels and unlimited team members. If you need more sessions or more advanced analysis, you can upgrade whenever it makes sense.”
“Most teams are live in under 15 minutes. Add one snippet to your site, or install through Google Tag Manager, Shopify or WordPress. There's no event taxonomy to design up front and no tracking plan to maintain, so you don't need engineering time to get started.”
“No. The point of Contentsquare for a small team is that it tells you where the problem is rather than handing you a blank dashboard. Heatmaps and replays are visual by nature, AI summaries pull out the key moments, and you can ask questions in plain English rather than building reports.”
“Setting up MCP requires a one-time installation handled by your IT or data team—a simple 7-step process that takes under an hour. Once connected, no technical expertise is needed. Any team member can query Contentsquare in plain English directly from their AI tool, with zero training and no platform login required.”
“MCP (Model Context Protocol) is Contentsquare's AI-native integration that connects your experience analytics to the AI agent your teams already use—ChatGPT, Claude, Microsoft Copilot, and more. Once your IT or data team completes a simple one-time setup, every team member can query Contentsquare in questions directly from their AI tool—no platform login or training required.”
“No. Our AI features are designed for every team member—from analysts to product managers to marketers. Insights are surfaced automatically and delivered in plain language, so you spend less time analyzing and more time acting.”
“Contentsquare's AI models are trained on aggregated, anonymized behavioral data. Your customer data is never shared with third parties or used to train external AI models. All AI features comply with our enterprise-grade security and privacy standards.”