“AI-powered customer feedback intelligence platform that turns customer conversations into structured product insights.”
“ClosedLoop AI is a product intelligence platform that turns customer conversations into structured product insights automatically. It reads calls, support tickets, surveys, and chat messages, then extracts what customers actually need — pain points, requests, severity, and which work matters most — without manual tagging or categorization.”
“Product managers, Heads of Product, and VPs of Product at B2B companies — plus the engineering, customer success, and sales teams who feed feedback to them. Every role sees the same source of truth: what customers actually said, scored by business impact.”
“Sales and customer calls (Gong, Fireflies, Google Meet), support tickets (Zendesk, Intercom), team chat (Slack, Discord), surveys and forms (Typeform, Jotform), customer accounts (HubSpot, Salesforce), product analytics (Amplitude, Mixpanel), and issue trackers (Linear, Jira). Over 8,000 connections in total through direct integrations and MCP.”
“No. ClosedLoop AI processes every conversation automatically and structures insights without manual configuration. There are no tagging schemes, categorization rules, or ontologies to maintain. Connect a source and insights start flowing within minutes.”
“Every claim cites a quote, a customer, a date, a channel. Forward the brief unchanged, or quote it in a slide with the source. We don't generate stats; we surface evidence.”
“GDPR-compliant, SOC 2 Type II attested, and ISO 27001:2022 certified. EU or US data residency locked at workspace creation. Enterprise gets full audit access, a DPA, and a current subprocessors list.”
“On Enterprise, yes: Anthropic or OpenAI with your own keys, arranged as part of the contract. Talk to us about anything beyond that.”
“Yes, and the brief shows the disagreement explicitly when it exists. Product says the export is shipping next sprint. Sales has deals blocked on it now. The brief surfaces both. Leadership makes the call.”
“Yes. Every brief, theme, quote, and account is exportable as CSV or JSON. Your data is your data.”
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