What is the free Click & Collect service?
“This means your order can be delivered to any of our 135 Deichmann stores across the UK.”
Questions & answers
Can I have my order delivered to a DEICHMANN store of my choice?
“Yes, you can select a preferred DEICHMANN store for Click & Collect.”
How can I place a Click & Collect order in the shop?
“Click & Collect allows you to have your order delivered to one of our 135 DEICHMANN stores across the UK. Just choose Click & Collect at checkout, enter your postcode or town, and we'll find the nearest DEICHMANN store for you to pick up your order.”
Are there any delivery costs for Click & Collect delivery to the shop?
“No, the best part about Click & Collect is that it's free, so you save the £2.99 delivery cost.”
How long will it take for my Click & Collect order to arrive at the shop?
“Your Click & Collect order typically arrives at the store within 2 to 3 working days. Once your order is ready for pickup, we'll notify you via email.”
How long will my Click & Collect order be stored in the shop?
“Your Click & Collect order will be held at the store for 14 days from the receipt of your collection notification email.”
Can I also pay for Click & Collect orders on collection?
“No, all online orders must be paid for at the time of checkout. You can choose from the following payment options: Credit/Debit Card, PayPal, or immediate payment through Klarna or Klarna Pay in 30 Days.”
Who delivers the products?
“Our contractual partner is Evri, which deliver parcels throughout the United Kingdom.”
How much will I pay for delivery?
“DEICHMANN provides FREE delivery within the United Kingdom for orders over £39.99. Orders below £39.99 are charged £2.99.”
Can I have my delivery sent to a store of my choice?
“Yes. With the free store pickup option, you can have your order sent to one of our 135 Deichmann stores across the UK and save on shipping costs.”
How long does it take for my order to be delivered?
“We aim to dispatch all orders placed before 4pm Monday - Saturday on the same day. Orders placed after 4pm will be dispatched the following day (excluding Sundays).”
Is there an Next Day delivery available?
“Next day delivery is available with Evri Express at checkout.”
I have received an article I did not order. What now?
“We apologise for any inconvenience caused. Please contact our customer service at any time by e-mail at [email protected] or by telephone on 01858 468546 on Monday to Friday between 08:30 and 17:00. Please have your order number ready for a quick resolution.”
How do I register?
“You can register either during the checkout process or in the menu "My Account" in the top right corner of our website.”
How do I log in to DEICHMANN?
“You have the option to log in in the top right corner of our website under "My Account". If you do not log in this way, you will be automatically prompted to log in after you have placed the products in your basket.”
How do I log out of DEICHMANN?
“You can log out at any time in the top right corner of the website under "My Account".”
How do I reset my password?
“If you have forgotten your password, click on the "Forgot your password?" button.”
What happens to my personal data?
“We take the protection of your privacy very seriously. We treat all the data we collect from you in accordance with the legal provisions on data protection. This means that we treat your data as strictly confidential and do not disclose it to third parties. If you would like detailed information about this, please refer to the section "Privacy Policy".”
How do I unsubscribe from the DEICHMANN newsletter?
“You can unsubscribe from our newsletter at any time. You can also choose to pause receiving emails for a specific period of time.”
Are the shoes available for immediate delivery online?
“In the online shop, we only display items that are in stock. This way, you can be sure that your favourite shoes won't take long to arrive.”
Is there a minimum order value in the DEICHMANN online shop?
“There is no minimum order value. Exceptions are promotions linked to a discount code, where a certain minimum order value is a condition for the discount to be applied.”
Is there an maximum order value in the DEICHMANN online shop?
“The maximum order value is set at £500. If an order exceeds this limit, it must be split into several orders.”
I have forgotten my password. What now?
“If you have forgotten your password, you can simply reset it at login. Click on "Forgot password?" and enter the email address you used to create your DEICHMANN account.”
How do I know that my order has been successfully created?
“Once your order has been created, we will send you a confirmation of receipt of your order to the email address you have provided during checkout. In addition, you can check the current status of your order at any time in your customer account.”
Can the prices change after I place my order?
“After you have placed your order, the price you paid for the order will be valid. Any subsequent price changes do not affect your order.”
Data formats & record details
Download this profile and inspect its supporting evidence.
- Entity ID
- urn:readyscan:entity:deichmann-se-q664543
- Material fingerprint
- fnv1a64:fb354db953236535
- Entity revision
- fnv1a64:7766354f7ec83306
- Published
- 2026-10-23
- Modified
- 2026-10-23
- Source summary
- Deichmann SE: German shoe retailer. Website: https://www.deichmann.com/