“A chatbot answers; an agent acts. It reads a document, checks it against your master data, creates or updates a record in your system, and hands the case to a person when it is not confident enough. The handover threshold is what makes it deployable rather than impressive.”
“The case stops and goes to a person, with the input, the partial result and the reason it stopped. The share of handovers is measured during the pilot and written into the acceptance criteria — a system that never hands anything back is either trivial or hiding its mistakes.”
“Exactly the permissions of the step it takes over, and no more. No shared service account, no administrator rights for convenience, no credentials that outlive the task. If a process can only be automated with broad access, we say so before the project rather than during it.”
“Those sell coverage from a maintained database: you query a record that already exists. Discerno researches on demand and returns the evidence trail — which is slower and more expensive per company, and worth it exactly where their coverage is weakest.”
“The response always names which step produced the verdict: a generated pattern, an MX and provider check, a Microsoft 365 enumeration, a literal match on a live page, the same page as the web archive held it, or a paid verifier. A generated pattern is marked as a guess.”
“Yes — the raw material is stored per company, and a re-run can reuse it. Rewriting after a change to the prompt or the structure then takes minutes rather than a full paid collection. Forcing a fresh collection is a separate flag, so the choice is explicit rather than accidental.”
“No. We say it here rather than showing a badge and sorting it out later — a certificate claimed and not held is the one thing a buyer in a regulated industry checks first. What we can do is help with your own certification: mapping controls to your documents and producing the evidence each one needs.”
“Either nowhere — the deployment runs on your own servers — or onto our hardware inside the EEA. There is no third option in which content is passed to a provider outside it. The processing locations are named in the contract, not described in general terms.”
“No, and this is contractual rather than a policy statement on a page. We run open-weight models we did not train and do not fine-tune on customer material; there is no pipeline that would carry your documents into training even by accident.”