“Our app now lets you to check locker availability and see what size compartments are free, all before you’ve left the house. If a locker is full it will suggest alternatives near to you. Check our 'Find a locker' section. You can also check live availability on our website, but compartment sizes won't display here.”
“Returns parcels should be back with the retailer within 5 working days, safe and sound. But some stores may take a little bit longer to let you know they’ve got it and process your return. Feel free to get in touch with them if you’ve got any questions about your refund.”
“Sadly not. If you won't be able to collect your parcel, then we recommend sharing the collection code with a friend or family member (that’s what little brothers are for, right?) so they can pick it up for you.”
“Check out our prohibited items list here to see which items we can’t accept. Remember, if you send something on that list you won’t be able to make a claim if your parcel gets lost.”
“All you need to do is pop into your shop, scan your QR code or barcode, and we’ll do the rest. No printers, no labels.”
“We’ll send you a notification in our app. We will also send you an email and text with collection instructions when your parcel arrives in store. To pick it up you can show your QR code or give them the tracking number and collection code.”
“The staff member won't hand you a proof of postage receipt. If we've got your email address, then we'll automatically send you an email confirming you've dropped the parcel off. If we don't have your email, then you can request a drop-off receipt here - all you need is your parcel number.”
“No, you don't. All you need to do is show your QR code to the staff member for them to scan, this contains a pin that can only be used for your parcel.”
“Yodel by InPost has joined the InPost family! This means InPost can now offer deliveries to lockers, shops, and homes - giving you more choice and flexibility over how you send and receive parcels. It’s faster, easier, and designed to work around you.”
“There’s no difference. InPost refers to these locations as InPost Shops, while Yodel by InPost call them Yodel Stores. They’re the same convenient places to drop off and collect your parcels.”
“Yes - Yodel Stores are still up and running! You can continue to send, collect, and return parcels there as usual.”
“InPost UK acquired Yodel in April 2025, and since then we've been making some exciting changes behind the scenes to bring everything together. From 17th July, Yodel by InPost will fully move under the InPost brand, creating one parcel delivery service for home, locker and shop deliveries and collections.”
“Your parcel is handled by InPost.”
“Don’t worry - we’ve got you covered. Both our teams are happy to help.”
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