“Arbitration is an adversarial process where an independent third party (an arbitrator or a judge) decides who is right, who pays, and how much. Mediation is a settlement process where parties do not win or lose. Instead, they work together to find a solution they can both accept.”
“NFA provides the forum for the resolution of the disputes, and therefore, must maintain a neutral role. NFA staff is available to answer the parties' procedural questions and act as the liaison between the parties and arbitrators.”
“If the case is a summary proceeding, NFA will generally hold the summary in the home state of the customer. For oral hearings, NFA will generally hold the hearing in a city of the customer's choice or one mutually agreed to by the parties.”
“The claim amount dictates whether NFA will conduct a summary proceeding or oral hearing. In both customer and Member cases, for claim amounts that do not exceed $50,000.00, NFA will generally conduct a summary proceeding.”