Can I use a debit card?
“Yes, as long as it has a MasterCard or Visa logo and is an international card.”
Questions & answers
Why did I receive a refund after a while?
“When you place an order by a credit card, we only process your card for authorization. Since we do not finalize the charge right away, some card issuers will release that the amount that was put on hold for authorization which may seem like a refund.”
Why is my credit card charged twice?
“When you place your order, your credit card issuer will process a credit authorization for the amount of your purchase. The authorization request will appear on your statement, but it is not a charge.”
Why did you charge me again when I added items to my Paypal order?
“When you add on items to a Paypal order, we have to make a new charge each time for the new order total. Then we will process a refund for the original transaction.”
How do I switch to another credit card?
“Please register the credit card you'd like to use and then inform the last 4 digits of the new card by email. Make sure to include your order number too. (info@cdjapan.co.jp)”
When will ePacket Light become available?
“We are currently preparing to introduce international ePacket Light. While we do not have an estimated launch date to share at this time, our team is actively working on its implementation.”
If I purchase an item in stock and a pre-order, will those 2 items ship in the same order?
“As long as you were able to place items in the same order, those items will ship out in one package.”
Why hasn’t my package shipped yet?
“Not released yet Please sign in to your account to confirm that all items in your order have been released.”
Can I edit my shipment?
“You can only edit your order as long as your order has not entered either the following statuses.”
Why can't I modify my order?
“Listed below are common reasons why an order cannot be modified such as adding items, splitting an order, or combining with other orders.”
How much is the shipping charge?
“It depends on the shipping method you choose.”
Why did my shipping charge increase?
“Shipping fees are mostly based on the total weight. For FedEx and DHL, the size of the package also affects the cost.”
Will I receive a shipping confirmation mail?
“Yes, we will send the shipping confirmation after the tracking information starts updating. If you've chosen a trackable shipping method, we will include the tracking number in that mail.”
I’m ordering from Chile and my EMS tracking hasn’t updated for 2 months. What’s happening?
“We’re currently receiving many reports of delays for shipments to Chile via both EMS and Airmail.”
My tracking number is not working. Is it the correct number?
“It will take up to 1-2 business days for the tracking information to start updating. Please track again tomorrow and you should see more information posted.”
How come my tracking information is not updated after getting dispatched from Tokyo?
“Tracking information will not update after getting dispatched from Tokyo, until it enters custom inspection. If a package is stuck at custom inspection, the tracking update will stop as well.”
Why has my tracking information stopped after arriving to my local post office?
“From our experience, sometimes the post office does not leave a delivery note and takes back the package to the local post office and forgets about it.”
What should I do if my package already entered the return process?
“First of all, if it is still within a couple days from the post, please immediately contact the office holding your package as you may be able to stop it from returning.”
Why is my package opened?
“In some cases, our customers have reported that their products arrived torn open. Sometimes custom officers are rough with our products and they randomly open up brand new products (especially in Mexico, Argentina etc.) and not putting them back correctly in their box.”
Data formats & record details
Download this profile and inspect its supporting evidence.
- Entity ID
- urn:readyscan:entity:neowing-q135226334
- Material fingerprint
- fnv1a64:2d092c05e73c9e35
- Entity revision
- fnv1a64:b850ea08e3357186
- Published
- 2026-10-21
- Modified
- 2026-10-21
- Source summary
- Neowing: Company in Japan. Website: https://cdjapan.co.jp.