Operator of electric vehicle charging stations.
“Due to different vehicles, plugs and charging stations, the individual steps of the charging process may vary. In our charging instructions, you will find instructions on how to charge your e-vehicle at different stations via the SMATRICS charging card, our mobile charging app or via the charging network map.”
“This depends on the respective vehicle, the charge level of the vehicle batteries and the respective charging station. Depending on which charging station you charge at and how strong the battery in your electric car is, the charging process will take a different amount of time. At ultra-fast charging stations, e-vehicles can be fully charged within half an hour.”
“The batteries of modern e-vehicles do not have to be fully charged or completely drained. The loading process can be interrupted or continued at any time. The duration of a full charge depends on your vehicle's battery and the performance of the respective charging station.”
“24/7 charging is possible at many charging stations, but please note that partners of each location may limit the opening hours.”
“Yes, charVIS Business is GDPR compliant. For example, all charging details at charging stations at home, such as the start and end of charging processes, are anonymized by default. All data is hosted on servers within the EU.”
“Yes, in addition to natural persons, companies can also be added to framework agreements with ease.”
“Yes, information about the status of your charging points can also be displayed in the dashboard if you wish. Charging activities at your charging points are also clearly visible in the map and their details can be called up live.”
“Create new charging stations efficiently with template function Exact determination of location and assignment via drag & drop Assign charging stations to sub-CPOs conveniently Easy publication of stations & visibility for roaming partners”
“Alarms are immediately and unmistakably visible to users in charge point management Efficient process: trigger alarm/assign operator/mark as "solved" after resolution”
“charVIS Operations offers flexible logic for different user groups, teams or positions.”
“Yes, premium SIM cards are included in the operation of the charge point, including VPN tunnels & maintenance.”
“SMATRICS supports a wide range of hardware models from different manufacturers. An overview of SMATRICS-compatible hardware can be found in our compatibility list.”
“We determine the individual requirements and the specific needs of your charging solution together with you.”
“Before a specific hardware solution for wallboxes or charging stations gets offered by SMATRICS, we carry out tests according to standardized procedures based on predefined test protocols in the course of technical prequalification.”
“Yes, the joint charging network operations of hardware from different manufacturers is possible without any problems. SMATRICS charging solutions are designed for all manufacturers and can therefore be easily adapted to your individual requirements.”
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