InterIntra
InterIntra: “100% South Australian owned technology partner with offices in Adelaide and Brisbane, delivering managed IT services, cyber security, AI strategy and consulting to clients across Australia. ISO 27001 certified.”
What does a Managed Services Agreement actually cover?
“Help with any IT issue, big or small. Round-the-clock monitoring of your computers and network.”
View in the company profileHow does per-endpoint pricing work, and why is it better?
“Fixed monthly fee per device, not billed by the hour. Means you have full cost predictability. you know exactly what you'll pay each month regardless of how many tickets land.”
View in the company profileHow is this different from a typical MSP?
“Three things. First, the bench is deep.”
View in the company profileCan managed services co-exist with our existing internal IT lead?
“Yes, that's how about a third of our clients run. Your internal IT person stays in the driver's seat for what they're best at, knowing your business, owning relationships, keeping the day-to-day moving.”
View in the company profileHow do you handle the transition from our existing IT provider?
“We run a structured 30-day onboarding programme designed to move you from your current provider with minimal disruption. Most clients tell us it was smoother than they expected.”
View in the company profileWhat is a Managed Service Provider, and how is it different from break-fix IT support?
“A Managed Service Provider takes ongoing responsibility for your IT environment, monitoring, maintaining, securing, and supporting it under a recurring agreement. The aim is to prevent problems before they affect your business, not react after they do.”
View in the company profileWhat should I look for in a Managed Service Provider contract and Service Level Agreement?
“The contract tells you what's covered, and more importantly, what isn't. Exclusions matter more than inclusions when something actually goes wrong.”
View in the company profile