Robin des Airs
Robin des Airs: “Robin des Airs est un service de recouvrement d'indemnités pour passagers aériens, fondé sur le règlement européen CE 261/2004 et la Convention de Montréal. Sa spécificité : l'axe Europe-Afrique, un corridor où des dizaines de milliers de familles subissent chaque année retards, annulations et refus d'embarquement sans savoir qu'un droit chiffré existe.”
How much do I actually receive in my account?
“Success fee: 25% only if compensation is recovered; otherwise you pay nothing. You keep 75% net.”
View in the company profileHow long does it take to receive my compensation?
“Three scenarios: the airline cooperates (60%), 4 to 12 weeks; it resists then mediation (30%), 3 to 5 months; it persists (under 10%), court, 5 to 8 months. Our share is 25% in the amicable phase, and 15 more points only for court proceedings. Updates via WhatsApp.”
View in the company profileThe airline offered me a voucher — should I accept it?
“No. An unused voucher goes back to the airline and is often worth less than the €600 in cash. Do not sign anything; contact us first.”
View in the company profileI claimed on my own and the airline refused. Can you step in?
“Yes. We take over the case, strengthen it with our technical evidence, then mediation and court if needed. Costs are included in our fee.”
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More information from this source
- Robin des Airs
“Robin des Airs est un service de recouvrement d'indemnités pour passagers aériens, fondé sur le règlement européen CE 261/2004 et la Convention de Montréal. Sa spécificité : l'axe Europe-Afrique, un corridor où des dizaines de milliers de familles subissent chaque année retards, annulations et refus d'embarquement sans savoir qu'un droit chiffré existe.”