Chadsel LLC
Chadsel LLC: “IT consulting and managed services for hedge funds, RIAs, family offices, and Long Beach area businesses. 13 years directing IT for a $9B hedge fund (Christofferson Robb and Company, LLC). SEC/FCA compliance, cloud infrastructure, cybersecurity, and virtual CTO services.”
What does "covered" actually mean on my invoice?
“Covered means the users, devices, sites, and issue types listed on the service schedule attached to your proposal. Anything outside that list is quoted before work starts, not discovered on an invoice afterwards. If we are unsure whether something is in scope, we tell you before we bill it.”
View in the company profileDo you offer unlimited support?
“Yes. Our managed IT plans include unlimited remote helpdesk support for the users, systems, issue types, and support hours listed in your service schedule. Response targets follow the agreed priority levels. Projects, on-site work, and requests outside the covered scope are handled under the terms of your plan or quoted separately.”
View in the company profileHow fast do you respond?
“Response targets are set by priority and documented in your service schedule. A P1 outage and a new-user request do not get the same treatment. We do not advertise a single blanket response time, because the number that applies to your business depends on the plan and hours you selected.”
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More information from this source
- Managed IT Support
“Flat-rate managed IT support for Long Beach and South Bay businesses, with covered scope, exclusions, priority handling, and onboarding stated in writing.”