Card Factory
Card Factory: “Whether it’s a national holiday or an important life event, here’s where you’ll find what you need to prepare. Every month, we’ll make sure you know what’s in our calendar - and what should be in yours too!”
Who will be delivering my parcel?
“Your order will be delivered by Royal Mail on a tracked service (subject to selecting the option) or by our dedicated courier DHL To view the delivery services we currently have available please Click Here.”
View in the company profileI’ve made a mistake with my order, can I change it?
“If you have made a mistake on your order, we do not have the facility to amend this for you. Your order will need to be cancelled and placed again.”
View in the company profileMy order has arrived and it’s broken?
“We are really sorry that your order has arrived damaged. We know how important it is for your order to arrive in perfect condition. Please contact us with an image of the damaged product and any damaged packaging and a member of the Customer Service Team will be in touch within 24 hours.”
View in the company profileI haven't received my order confirmation email?
“Sometimes emails from us will automatically go into your junk/spam folder so you might find your order confirmation in there. If you still can’t find your confirmation email, please contact us and we’ll check your order on our system and we will re-send the confirmation email to you.”
View in the company profile