FAN Courier
FAN Courier is a Romanian logistic company.
How can I contact the courier?
“The courier can only be contacted on the day of delivery. You can find their phone number in the FAN Courier mobile app and in the link received via the delivery notification SMS.”
View in the company profileCan I receive proof of delivery by email for one or more shipments?
“Absolutely. You can submit a request through the ticketing app under Customer Support → New Ticket → “Scanned AWB Confirmation,” or send an email with the AWB number(s) to [email protected]. We’ll respond as soon as possible.”
View in the company profileHow can I cancel the cash on delivery (COD) option?
“Send your request by email to [email protected]. In exceptional cases, you may be asked to go to the nearest FAN Courier office and submit a written request.”
View in the company profileIf I change the delivery address, can I still receive the parcel today?
“The delivery address can be changed, but redirecting to a new address means a new delivery, with a 24–48 hour timeframe. Therefore, redirected shipments are not delivered on the same day.Redirecting to a FANbox can be done through the mobile app, the link in the SMS, or by contacting the courier directly.”
View in the company profileHow long is my parcel stored in the warehouse?
“Parcels are stored in the warehouse according to the legal retention periods, available in the Terms and Conditions – click here: General Conditions for Postal Services – FAN Courier.”
View in the company profile