ETD Digital Global Sdn Bhd

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ETD Digital Global Sdn Bhd builds company websites and customer portals for Malaysian businesses. Its published process starts by mapping site structure, user flows and content requirements, followed by an approved design prototype, development and testing across browsers and devices, and deployment. Published features include responsive layouts, an editing interface, technical SEO foundations, performance testing and agreed hosting requirements.

The published technology options are React, Next.js, Astro, Laravel and WordPress, selected according to the project. ETD says its proposal defines the scope, fixed build price, milestones and code-ownership and handover terms; hosting, third-party services and continuing support are scoped separately. The site lists a starting price of RM 1,200 for a company-profile website, with the final scope and price set by proposal.

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ETD’s published website scope includes lead forms with CRM or email integration. Its broader business-software description includes lead routing and AI assistants connected to tools a business already uses. These capabilities may support lead intake and routing, but the published information does not describe paid-media campaign planning or management.

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ETD offers ecommerce platforms with product catalogues, secure checkout, an admin dashboard and order management. Its published website process includes discovery and wireframing, design approval before development, and responsive testing before launch. The portfolio describes online stores with local payment rails, SST handling, and order and inventory workflows.

ETD says it scopes payment integrations such as FPX, GrabPay and Billplz around store requirements; its portfolio also lists DuitNow, Touch ’n Go and card payments. Invoicing rules and provider fees are agreed separately where applicable. E-commerce projects start from RM 8,000 on the published service page; the proposal sets the final scope and fixed build price, while hosting, third-party services and ongoing support are scoped separately.

What does ETD Digital build?

“ETD Digital Global Sdn Bhd builds custom business software and AI automation for Malaysian businesses. Projects include inventory, approvals, customer portals, document processing and integrations with existing tools.”

How much does custom software or AI automation cost?

“Custom internal systems start from RM 10,000 and AI solutions from RM 8,000. Your proposal sets the scope, fixed project price and timeline. Hosting, third-party services, AI usage and ongoing support are scoped separately where applicable.”

Should we use custom software, SaaS or AI?

“Start with an existing product if it meets your essential workflow. Choose custom software for specific approvals, integrations or reporting. Use rules for predictable tasks and AI for variable documents or text, with human review where needed.”

How long does a project take?

“Indicative development time is 6 to 10 weeks for a simple internal tool and 3 to 6 months for a multi-module ERP. Data migration, integrations and testing affect the schedule. The proposal defines the delivery milestones.”

What software services does ETD Digital offer?

“ETD Digital builds AI-powered automation, custom web portals, iOS & Android mobile apps, internal systems & ERP, e-commerce stores with FPX/GrabPay, and booking & scheduling platforms. We serve businesses across Kuala Lumpur, Selangor, and all of Malaysia.”

How much does custom software development cost in Malaysia?

“Custom internal systems start from RM 10,000 and AI automation from RM 8,000. Website packages start from RM 800. These are starting prices; the proposal defines deliverables, exclusions and the fixed build price. Hosting, API usage and optional maintenance are quoted separately.”

How long does it take to build a custom software system?

“Indicative timelines are 4–12 weeks for custom software, 1–3 weeks for a simple website and 8–16 weeks for a multi-branch system or mobile app. The proposal defines milestones, dependencies and how changes to scope or integrations affect delivery.”

Do you serve businesses outside Kuala Lumpur and Selangor?

“Yes. While our team is based in Kuala Lumpur, we work with clients across Malaysia — Johor, Penang, Sabah, Sarawak and more — and have delivered projects for clients in Singapore. All discovery and progress meetings are held remotely via video call.”

What kind of AI automation does ETD Digital build?

“AI customer-support assistants, workflow and lead-qualification automation, and document or report processing - built into the systems your team already uses, not bolted on as a standalone tool.”

What happens when AI output is uncertain or a connection fails?

“Keep extracted fields and responses as drafts until the agreed validation and review checks pass. Define safe retries, duplicate handling and alerts, with a named person responsible for exceptions and failed connections.”

How much does an AI automation system cost in Malaysia?

“The AI solutions service starts from RM 8,000. The fixed-price proposal depends on the workflows, integrations, document formats and review steps required. Hosting, AI usage and ongoing support are scoped separately where applicable.”

What business processes can AI automate for Malaysian SMEs?

“ETD Digital builds automation for lead qualification, customer enquiries, appointment reminders, document processing, data routing and reporting. We identify a repetitive workflow, measure its current workload and test the result before expanding. Time savings depend on the process and data quality.”

Which workflows should we automate first?

“Start with one repetitive process with clear inputs, an owner and a measurable acceptance check. Document processing, internal approvals and enquiry routing are useful examples. Review exceptions and integration access before development.”

Does every automation need an AI agent?

“No. Use rules for predictable steps and add AI where interpreting variable text or documents is useful. Keep validation and human review for important decisions.”

What ongoing costs should we plan for?

“Plan for hosting, connected services, API usage, maintenance and support where applicable. The proposal should distinguish the build price from ongoing costs and define handover responsibilities.”

How long does agent and workflow setup take?

“The proposal defines milestones after we check integration access, workflow complexity, data and acceptance tests. Installing an agent is one step; review, testing and handover also need time.”

Can an agent connect to every app or run without an owner?

“No. Connections depend on supported APIs, account permissions and service limits. Name an owner for approvals, failed runs and ongoing maintenance. Agree which actions may run automatically and which require review.”

How much does an e-commerce website cost in Malaysia?

“ETD Digital e-commerce development starts from RM 8,000. The proposal depends on the catalogue, payment methods, integrations and required workflows. Hosting, payment processing and ongoing support are scoped separately where applicable.”

Do you integrate Malaysian payment gateways like FPX and GrabPay?

“We assess FPX, cards and selected e-wallets with your payment provider. Availability depends on merchant approval and the supported gateway. Tax configuration follows requirements confirmed by your finance team.”

Is a custom e-commerce platform better than Shopify for Malaysian businesses?

“It depends on the workflow. A hosted platform can suit a standard store; custom development can fit unusual pricing, approvals or supported integrations. Both options have operating and payment fees. Compare capabilities, full costs and handover terms before deciding.”