“LoopUp is a global provider of Microsoft Teams telephony for multinational enterprises, delivering Operator Connect, Direct Routing and Bring Your Own Carrier across 100+ countries under one contract, portal and 24/7 support team.”
“LoopUp is a global provider of Microsoft Teams telephony. It gives multinational enterprises one contract, one management portal and one 24/7 support team to buy and manage PSTN calling in 100+ countries, using Operator Connect, Direct Routing as a Service and Bring Your Own Carrier (BYoC).”
“Cloud telephony delivers business phone calling from the cloud instead of on-premises PBX hardware. With Microsoft Teams it lets employees make and receive external phone calls in Teams via Operator Connect, Direct Routing or Microsoft Calling Plans. LoopUp provides a fully managed version that replaces legacy PBXs and regional carriers with a single global service.”
“LoopUp provides enterprise-grade security and supports compliance requirements including call recording and data protection. LoopUp holds ISO/IEC 27001 certification.”
“LoopUp is a global telephony provider that delivers Microsoft Teams Calling through a single provider across more than 100 countries. It replaces fragmented regional carriers with one global contract, one management portal and one 24/7 support team.”
“LoopUp offers Operator Connect, Direct Routing (delivered as a service), Bring Your Own Carrier (BYoC), SIP Trunking, Call Recording and Contact Centre solutions, all integrated with Microsoft Teams.”
“LoopUp provides cloud telephony in 100+ countries, with 71 available on Microsoft Operator Connect, including full PSTN replacement and local and toll-free numbers. Where regulation prevents direct PSTN replacement, LoopUp integrates local carriers (Bring Your Own Carrier - BYOC) and managed SBCs so all of your telephony stays under one global contract.”
“GlobalPooling™ is LoopUp's technology that pools and optimises calling spend across all of your users worldwide, so multinational organisations get the best value from a single, flexible global plan.”
“BYOC lets you use Microsoft Teams telephony while keeping your existing carrier for direct inward dialing (DID) numbers and domestic calls. LoopUp connects your carrier to Teams via its managed Direct Routing platform.”
“BYOC is ideal when you want Teams telephony in a country not yet supported by Operator Connect, when regulatory constraints prevent changing carriers, or when you have existing carrier contracts you can't exit immediately.”
“No. With BYOC you retain your current provider for local numbers and domestic calling, and simply add Microsoft Teams telephony on top through LoopUp.”
“LoopUp manages the SBCs for you, deployment, configuration, updates and monitoring, either locally or in the cloud, so you don't need in-house telephony infrastructure expertise.”
“Yes. You can optionally route international calls over LoopUp's global voice network to reduce cost and improve quality, where this is permitted.”
“LoopUp offers a cloud-native call recording solution powered by Oak Innovation's ClarifyGo, providing policy-based recording for Microsoft Teams voice, PSTN calls, meetings and screen sharing.”
“Yes. It is built for regulated sectors such as finance and healthcare, with policy-based recording, secure encrypted storage, role-based access, audit trails and detailed compliance reporting.”
“You can record Microsoft Teams voice calls, PSTN calls, meetings and screen sharing, using configurable, policy-based recording rules.”
“Recordings are held in secure, encrypted storage with configurable retention policies, role-based access permissions, audit-trail capture and fraud protection.”
“Yes. It records natively across the Microsoft Teams ecosystem, Teams voice, meetings and PSTN calls, with no on-premises hardware required.”
“Yes. The solution includes speech transcription and enhanced search, an optional Quality Management Suite for call evaluation, and APIs to connect contact centre and third-party AI platforms.”
“No. It's a fully cloud-based deployment with no hardware requirements.”
“LoopUp delivers scalable, cloud-native contact centre solutions built on Microsoft Teams, ranging from native Teams capabilities to advanced routing with Luware Nimbus, tailored to your needs globally.”
“Native Teams capabilities include Call Queues, Auto Attendants and the Queues app, which support basic call flows, IVRs and shared call handling.”
“For more sophisticated needs, LoopUp integrates Luware Nimbus, which adds skills-based routing, multi-tier IVRs and advanced queuing on top of Microsoft Teams.”
“Yes. It offers CRM connectivity with platforms such as Microsoft Dynamics 365 and Salesforce, along with callback capabilities.”
“Yes. It's a fully cloud-based deployment with no hardware requirements, rolled out in structured, phased stages aligned with Microsoft and Luware best practice.”
“The solution provides real-time and historical dashboards with supervisor functionality to monitor and manage contact centre performance.”
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