“Privately held digital engagement company providing customer support, trust & safety, content moderation, and CX operations since 2007. Distributed across 90+ countries in 55+ languages.”
“It means someone owns the whole outcome, not just their piece of it. When something goes wrong, there's one conversation, one escalation path, and one team responsible for diagnosing and fixing it.”
“We bill hourly for productive time only. No FTE headcount, idle-shift overhead, or minimum seat commitments.”
“Every engagement starts with understanding your technology: what you're running, what you're missing, and where automation can handle the work before people need to. That assessment happens fast. Within days we can map your tech stack, identify automation opportunities, and configure the tools. Within weeks most clients are live. The bottleneck is never on our end.”
“Start wherever you need help. Each solution stands on its own. The four solutions are composable by design. Add, adjust, or combine them as your operation evolves. No bundle requirement, no pressure to take more than you need.”
“ModSquad is an operations company that combines managed services, enterprise technology, and security into one accountable operating layer. We orchestrate customer support, trust and safety, AI, and technology across the people and platforms that power your business.”
“ModSquad bills hourly for productive time only, no idle-shift overhead. Most clients see 20–25% savings vs. traditional FTE-based BPOs. Pricing depends on volume, complexity, languages, and hours of coverage. Contact us for a scoping conversation.”
“Yes — it's one of the most common ways ModSquad engages. We extend your team, not replace it. Handle overflow, cover languages or time zones your team doesn't, own specific tiers or channels, or run surge capacity while your team handles the core. You keep what's working, we fill the gaps, and the whole operation runs under one coherent model.”
“Weeks, not months. ModSquad maintains a bench of vetted Mods across specialties, so team assembly starts immediately. Traditional BPOs need to recruit locally, build out infrastructure, and onboard from scratch. That takes months.”
“ModSquad supports 55+ languages with native speakers who understand cultural context, not just vocabulary. See the full list on our company facts page.”
“No. ModSquad works across all major platforms — Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, Kustomer, and others — plus proprietary client systems. We have preferences based on experience and recommend what fits your operation best.”
“Yes — this is one of ModSquad's key strengths. Most consultancies hand off after implementation. ModSquad can stay on to run the day-to-day operation, which means the people who built your workflows are the same ones using them. No knowledge lost in translation.”
“Most clients do. ModSquad starts with an audit of your current setup — what is working, what is not, where automation could help. Often the biggest gains come from getting more out of what you already have rather than replacing it.”
“ModSquad's consulting practice grew out of the operational work. Because we run support and T&S for dozens of clients across these platforms, we know what actually works in production. Many clients start with consulting and add managed operations later, or vice versa.”
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