Metaverse Mod Squad
ModSquad: “Privately held digital engagement company providing customer support, trust & safety, content moderation, and CX operations since 2007. Distributed across 90+ countries in 55+ languages.”
Do you only work with Zendesk?
“No. ModSquad works across all major platforms — Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, Kustomer, and others — plus proprietary client systems. We have preferences based on experience and recommend what fits your operation best.”
View in the company profileCan you implement and then operate the tools?
“Yes — this is one of ModSquad's key strengths. Most consultancies hand off after implementation. ModSquad can stay on to run the day-to-day operation, which means the people who built your workflows are the same ones using them. No knowledge lost in translation.”
View in the company profileWhat if we already have tools in place?
“Most clients do. ModSquad starts with an audit of your current setup — what is working, what is not, where automation could help. Often the biggest gains come from getting more out of what you already have rather than replacing it.”
View in the company profileHow does this relate to ModSquad's support and T&S services?
“ModSquad's consulting practice grew out of the operational work. Because we run support and T&S for dozens of clients across these platforms, we know what actually works in production. Many clients start with consulting and add managed operations later, or vice versa.”
View in the company profile