What is the delivery time of an ordered item? When will it be delivered?
“In your WOM account we show you the delivery times of your ordered items, the delivery times are updated daily. To view them, click on "View orders".”
Questions & answers
How can I cancel items?
“You can cancel items yourself in your WOM account. To do so, click on "View orders".”
How do I return an item?
“If you would like to return one or more items to us, this is no problem. You can create a return slip in your WOM account.”
I have received incorrect or defective goods. What do I do now?
“If you have received incorrect or defective goods, we are very sorry. You can create a return label for the return shipment in your here.”
The delivery has been on the way for a long time. What now?
“You can view the DHL shipment history in the WOM account if the delivery was sent as a parcel.”
How do I get missing invoices?
“We send the invoices for your orders by e-mail on the same day as we send the goods. If you have not yet received an invoice for an order, the goods have probably not yet been sent to you.”
Can I have an invoice debited retroactively?
“You can have open invoices debited retroactively from your WOM account.”
Can I pay with Paypal retroactively?
“You can retroactively pay your open invoices with Paypal in your WOM account.”
Data formats & record details
Download this profile and inspect its supporting evidence.
- Entity ID
- urn:readyscan:entity:wom-q1430478
- Material fingerprint
- fnv1a64:d4337a93f50c0641
- Entity revision
- fnv1a64:3294c3f1dd8d5c3b
- Published
- 2026-10-19
- Modified
- 2026-10-19
- Source summary
- WOM: German record store chain. Website: https://wom.de/