WOM
German record store chain.
What is the delivery time of an ordered item? When will it be delivered?
“In your WOM account we show you the delivery times of your ordered items, the delivery times are updated daily. To view them, click on "View orders".”
View in the company profileHow can I cancel items?
“You can cancel items yourself in your WOM account. To do so, click on "View orders".”
View in the company profileHow do I return an item?
“If you would like to return one or more items to us, this is no problem. You can create a return slip in your WOM account.”
View in the company profileI have received incorrect or defective goods. What do I do now?
“If you have received incorrect or defective goods, we are very sorry. You can create a return label for the return shipment in your here.”
View in the company profileThe delivery has been on the way for a long time. What now?
“You can view the DHL shipment history in the WOM account if the delivery was sent as a parcel.”
View in the company profileHow do I get missing invoices?
“We send the invoices for your orders by e-mail on the same day as we send the goods. If you have not yet received an invoice for an order, the goods have probably not yet been sent to you.”
View in the company profileCan I have an invoice debited retroactively?
“You can have open invoices debited retroactively from your WOM account.”
View in the company profileCan I pay with Paypal retroactively?
“You can retroactively pay your open invoices with Paypal in your WOM account.”
View in the company profile