bcom ICT
bcom ICT is an Australian IT services company on the Gold Coast.
What do managed IT services cost on the Gold Coast?
“Managed IT is charged as a flat monthly fee rather than by the hour.”
View in the company profileWhat's the difference between managed IT and just calling someone when it breaks?
“Break-fix means you pay each time something goes wrong, and the provider only earns when it does. Managed IT means someone is watching your systems continuously, patching and backing them up, and fixing causes rather than symptoms. In practice most businesses switch because the running total of break-fix callouts stopped being predictable.”
View in the company profileHow fast do you respond?
“Managed IT clients have a contracted 4-hour response for critical faults during business hours, with after-hours emergency attendance included. Phones are returned in business hours — after hours by our AI operator, who takes the details and escalates. Our published service levels set out the full priority matrix.”
View in the company profileDo we have to sign a long contract?
“No. bcom ICT's managed IT is month-to-month. We'd rather earn the next month than hold you to a three-year agreement.”
View in the company profileCan you work with the IT person we already have?
“Yes, and it's common. Some clients have someone internal who handles day-to-day questions and use us for the infrastructure, security and escalations behind them. We'll agree who owns what so nothing falls between us.”
View in the company profile