Exploren
Exploren is an Australian electric vehicle charging management software supplier business.
What is pre-authorisation and how does it work when I charge my vehicle?
“Pre-authorisation is a temporary hold placed on your payment card before you start an EV charging session. When you plug in and begin charging, the charger sends a request to your bank to reserve a set amount of funds.”
View in the company profileHow do I add a credit card to Exploren?
“5. Select the add button”
View in the company profileWhy can I not start my charging session on the Exploren App?
“Depending on the message that you receive on the app’s screen, you may have an unpaid charging session or you may not have access to that particular charging station.”
View in the company profileHow do I delete my account?
“Tap the Menu icon, top left corner of the app, then tap your account name and tap ‘Remove account’.”
View in the company profileWhere can I access my balance and charging history on Exploren?
“Account balance and charging history can be viewed in the app menu under ‘Balance’ and ‘Charging History’”
View in the company profileHow do I charge with an RFID card?
“Using the RFID card: To register an RFID card on the Exploren app, select “RFID Cards” on the drop-down menu (top left corner) in the app, and follow the instructions. Swipe the RFID card on the RFID reader to start the charge point. To stop the charging session, swipe the RFID card again.”
View in the company profileHow do I charge with the app?
“1.On the Exploren App, select the QR code button”
View in the company profile